加油站服务学习总结
2022-01-20 20:11:34 1
态度没有变化，服务是非歧视性的，所以这是很好的服务！以下是小编整理加油站的服务，请仔细阅读该文档站，发现学习。
加油站服务学习总结
一路上，步履匆匆，我知道X年已经悄然向我们招手，在一个新的X年迎来。在璀璨耀眼的宝石花，在过去的一年回首加油的工作和生活，感悟良多。平时工作繁忙，没有太多时间和机会坐下来他过去的工作，这一年，停止结束的一个很好的概括和总结一年的工作的优劣，找出自己的不足，作出安排，并未来一年的计划，这是必要的。因此，我对今年的总结工作
x是在一年内让所有的人有不同的含义，也有无限的骄傲汶川地震的悲痛和北京奥运会，以及全球经济危机的巨大压力。但今年春天我有幸大连加油站，虽然只工作短短半年多的时间，但乐趣只有有经验的人的经验。更重要的是，我渐渐地磨出从最初的菜鸟到成熟，让我成长了很多知识，可谓好处。
大连是一个中型加油站加油站。该站的主要成员有：测量的业主，会员，会计人员，保障工作人员和四名石油工人。加油站设置是相当简单的。芯部由四个块：第一块区加油，所述第二块区是一个槽，第三体办公大厅。第四块是员工餐厅。
不要在诱导前的培训，学习了中国石油企业的各方面知识。中国石油是中国石油天然气集团公司，是国内最大的销售公司之一。据中石化和中国是两个独立的公司，它不能混为一谈。 20XX年的排名，在世界500强企业中最高的中国石油，位居第52，排名63和中国石化。中国石油是一个合作伙伴，20xx年北京奥运会，企业的目的是季羡林，创造和谐;企业精神：爱国，创业，求实，奉献。中国的核心管理理念油：诚信，创新，业绩，和谐，安全。中国石油加油站的服务宗旨：为客户提供全程，全方位，全过程，全心全意服务。加油站服务承诺;质量标准，准确，干净的环境，健康和安全，又方便。
加油站加油站大连工作，X和X队首席，保安员吴X强调最多的就是安全问题。四个大柱加油区靠近各种口号：不吸烟，没有手机，关闭加油。意在提醒第一次进入加油站的安全每个人。这些安全教育是在普通教育类的第一座教堂后，便来到了加油站。
在加油站工作，首先要学会加油。说明书加油操作被称为加油10三部曲。工作的第一天，X X站长派出的阵容来教我。她先给大家演示，不时给我们纠正错误。我还了解到不亦乐乎。所谓加油10三步曲：第一步，站在迎接。第二步骤中，指引车辆。第三步，打开门。第四步骤中，微笑的问候。第五步，热情询问。第六部分，开放式水箱。第七步骤中，预先设置为零。第八步，提枪加油。第九部分以关闭喷枪复位。第十步，易清洁的汽车。第十一步，及时付款。第十二步，礼貌了。第十三步，整理干净。我想十个三个步骤的每一个动作要做，就做到规范不是一件容易的事，但也犯了一些错误：比如除了毛泽东，但最大的是一个旁白ight by the driver of the tanker hit the meter broken Fortunately no injury to the people, did not cause a major accident, in order to negotiate the matter basically solved! here I am very grateful to her through patient treatment with the driver of the owners of x, x our esteemed Master!
第二件事是工作在发票加油站。根据我自己的经验，发票是要小心，特别是一些小地方，一定要通知。稍不小心就会给人们的动机的一些想法的机会，提供虚假账户。总之，可能要注意以下几个方面：首先，当填写的金额是大小写敏感的，不能改变，否则无效。其次，量帽之前被填满。三，要注意日期填写单位和发票。进销存还需要讲究速度，大约准确。
在与司机的服务的朋友起初我有点不耐烦，甚至大款，通过批评和耐心教育X业主的角度来看，我知道：生活不能没有笑容呢，一个微笑离不开做服务。微笑是很简单的，因为每个人天生都会笑，但是要保持微笑，即使在心情不好的时候可以自由地笑，然后我害怕的是不容易的。 China Petroleum signs gem flowers need each of our employees hard to care. If you do not know how to do, then show your eight teeth, smile about it!只要我们能微笑像呼吸一样自然，可以是一样明亮的阳光下，我们将能够花宝石在中国的光辉照耀大地。奉献能源，和谐。 Let us tell the customer with a smile, with a smile, moving customers to create value with a smile.
X年的加油站，多多少少学到了一些东西的工作。在理论知识或知识社会方面，有不小的成就，也许有一天我会离开我心爱的加油站，但让我为人民心存感激，给我的帮助和教育人们在我的生活，但不忘记！
X年我将是一个崭新的姿态对待我的工作，学习铁人王进喜的吃苦精神，以符合对六家公司，非特殊操作的禁令没有有效许可证经营人员上岗操作。 Second, the non-violation of the rules and operations. Third, it is strictly prohibited without the ticket engaged in dangerous operations. Fourth, the off-site is strictly prohibited, sleep and drink Gang posts. It is strictly forbidden in violation of transport Civil Explosives, radioactive sources and hazardous chemicals.六，严禁违章指挥，强令他人违章作业。奉献，微笑，热情，周到的客户服务，从心脏服从X业主领导以人为本，业主服从x的命令！ Like a series of violations to say no! Yan owners and leaders hope I see is real action Bar!
Service Learning the summary of 20 gas stations
April is our sixth month service, for the good quality service activity, foreman management in mid-March, I have made full preparations.
复杂而琐碎的工作站，站经理，领班手不能，我们必须独立在关键时刻起作用，车站管理员协助经营管理。
First, do shift work.轮班工作，起到承上启下的作用，是好是坏轮班工作直接关系到对接一天的工作和各种事项的操作。 So shift to do meticulous. Every shift we are serious about the gas station items for inventory of oil metering, meter reading code, clearing payment, invoice and make sure the transfer of nuclear know, accountable.
每当我们身着蓝色工作服，头戴小红帽，面向车辆精力充沛，我的心脏会充满石化自豪感的员工，这种朴素的情感倾注在工作。 "Stand-I-Rong" has become everyone dedication, devotion default conscious action.
In order to give用户创建一个干净，整洁，温馨的加油环境，工作的空间，我总是有意识的客户清扫杂物丢弃，加油岛上太干净和抛光营业大厅窗明几净;为了让厕所保持干净，无异味，每隔几个小时我冲马桶，土地清理干净，用84消毒液洒，受到客户的一致好评;驱走睡意的问题，我们经常在夜深人静清洗加油站卫生时的夜晚，装扮自己的汗水家园。
另一项主要工作是协助卸油站管理工作，装卸过程中的工头，按照操作规范，不发生污染，跑油，毛，漏油。
First: preparation. Stop the vehicle immediately vehicle safety inspection facilities are complete and effective, and to guide the vehicle to the measurement site;
第二：静电接地线连接，随时准备灭火器材，坦克被允许的计量槽后放置15分钟，以挑选;
第三：测量和测试，以确认空罐的能力，防止跑，毛事故;
Fourth: check varieties described oil accompanied with the goods, the number, check that the signed electronic seal;
Although the work stations of the ordinary, but extraordinary work can be sublimated in devotion, although we can not do something spectacular earth-shattering event, but based on their own work diligently to do every little thing.我相信，通过我们的不懈努力，中石化日出事业会更加辉煌，灿烂！
加油站三个服务学习总结
随着时间的匆匆流逝，我来到了中国石油销售湖南怀化洪江区分局桂花园加油站，已经半年多了。
在此期间，我得到的谆谆教诲和加油站站长小心，你帮老员工，再加上秘书规范的管理制度和工作人员作风严谨，所以我有公司的销售部门的一个基本的了解，在这一段时间内， I learned a gas station in the work and service etiquette, gas station service experience. Speaking of, what impressed me most is the service, which at the gas station inside each customer is to do as much as possible customer satisfaction. Customer satisfaction will naturally increase revenue, I have always believed: the little things a little thing, maybe it will give enterprises a great harvest.在工作中，我们一直遵循“有迎声，问有完善的那里，去那里发出的声音，”手送，主动服务的原则。也正是因为该公司已开发了这样的服务方式，服务标准和务实的经营方针高品质，这使得公司在国内和世界上都处于领先地位，在工作过程中，我觉得除了学习company's business, should also be I do get along with the friendship between colleagues. Only united can take advantage of the team, we work together to make a long-term stable development of enterprises, in addition, we remind myself to correct their attitude to understand that he is doing?我们不仅有工作，或学习的知识为客户提供服务。我们希望我们能为客户提供在平等，互利的基础上最好的服务。 The only way he can do better.客户服务是我最大的快乐！ Service not only detailed and comprehensive, in that enthusiasm and smile. Service with a smile is a virtue, when you look in the mirror every day grooming time, when you smile, not only to make themselves feel good, full of energy, so as to show in front of customers is a new self, his own first smile to bring customers, the good mood of the day and share. Is such a simple smile, it will emit an unexpected effect, on the contrary, their own bad mood is bound to affect the customer's mood, affect the entire collective mood.因此，“微笑”是一个很好的成就外在表现，是一种美德，它是一种和谐！
"To provide full, comprehensive, whole process, dedicated service" under the guidance of the principle of service, to serve the leading competitive advantage, China Petroleum tomorrow will be even better, spend some gems will issue a more brilliant light!
Four gas station service learning summary
Serving the people, striving for customer satisfaction gas station, "as the theme to" strong management, grasping services, tree brand, and strive to achieve customer satisfaction and employee double "as the main content, through faith, norms, value-added, convenient services, and establish a window as the core management support system, focus on "service" up to a strategic height, and improve employee satisfaction and customer.
做诚信，让客户放心。 Firmly establish the sense of quality, strengthen quality management number is strictly prohibited unqualified oil into the gas station to ensure sufficient quality and quantity of oil; and actively practice the "Express shops with fake" commitment to non-fake, expired deterioration of goods into the store, etc. sales; and severely punish violations of discipline or misconduct damage to the interests of customers, and safeguard the interests of consumers.
做服务，让客户舒适。 Through the "Five" campaignActively promote sun service, gas station employee to show good mental demeanor; to actively implement the "people, the people, convenience" measures to promote online business, self-help through transfer and other services, reduce customer's site for business time for clients offers a diversified services; for customers to create pleasant refueling and shopping environment, the implementation of the "two micro" reform, optimizing the station layout, improve convenience facilities, improve service efficiency;积极推进自主加油，为客户提供便捷的自助加油的经验，帮助客户消费习惯的逐渐转变; Vending recharge outlets reasonable arrangements for hours of operation, standardize processes, streamline operations.
Do value-added services, so that customers happy. Widely publicized e-commerce platform capabilities, providing customers with online recharge, inquiry, pre-distribution and other value-added services to allow customers to enjoy the homes, fast and convenient service; continue to improve the fuel card system services, to promote a nationwide prepaid card, installation self-transfer machine, enhance the customer experience with the card, so that customers are "good value card";到加油卡为载体，深化与电信，银行等单位交叉营销，提高持卡人的适用性;共同努力，建立客户服务体系，当好客户的消费顾问，提高客户忠诚度;积极拓展非油品业务，除了成立支付的公用事业和其他服务，如扩建项目额外的便利服务，并逐步与易捷航空制造向集“食堂，银行，票务中心，支付堂”作为一个the convenient service centers develop, improve customer satisfaction.
Enhance staff training, smooth promotion channel.专注于业务发展和员工的发展需求和发展员工的职业生涯发展规划，不断提高综合素质和工作人员的表现能力，以及员工搭建一个平台来展示自己的能力，优化人才选拔过程中，做好技术and vocational evaluation contest open up more channels for employees taught. Further strengthen the assessment of the owners, will effectively hiring good character, good quality, fair and honest outstanding staff to the chief post.
These are the basic understanding of the refueling service!
